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Punch in machine.

I have a problem with one of my employees where I set up his finger print and when ever he tries to punch in it says no fingerprint is registered  I then tried setting up a new finger print and it just error. What can I do?
2 CommentsSorted by Oldest First

Hi there, 


I'm so sorry to see that this thread wasn't responded to for so long. I'll see what I can do to help here. 


It's best if we can connect and help troubleshoot directly. Please be sure to open up a ticket or give us a call at 866-684-7191


This issue could have to do with a dirty fingerprint reader, a threshold setting too high, or simply a hard-to-read set of fingerprints. Our experts can take a look and solve this for you quickly. 


Thanks, 


- Audrey

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